Returns & Exchanges

We stand behind every product we build. If something is not the right fit, we offer a simple 30 day return window on eligible products.

Start a Return or Exchange
All returns and exchanges must be submitted through our online portal:
Start a Return

Eligibility

• Returns must be initiated within 30 days of delivery.
• Items must be unused and in original condition with tags attached.
• Returned items must be free of odors, stains, damage, or signs of wear.

Made to Order Products

• All made to order products are final sale.
• These items are produced specifically for your order and cannot be returned, exchanged, or refunded.
• If a made to order item arrives damaged or incorrect, submit a claim through the portal and select “Item arrived damaged or incorrect”.
  

Limited Products

• All products labeled LIMITED on our website are final sale.
• These items cannot be returned, exchanged, or refunded.
• Damaged or incorrect LIMITED items qualify for replacement only, not refunds.

Return Shipping Fee

• Refunds to the original payment method incur a flat 5 dollar return shipping fee.
• This fee is automatically deducted when your refund is processed.
• Exchanges and store credit options do not incur this fee.

Exchanges

• Exchanges are free.
• Use the portal to select the new size or item.
• Your exchange ships once the original item is received and inspected.

Store Credit Option

• Choose store credit during the return process to avoid the 5 dollar return shipping fee.
• Store credit is issued instantly as a digital code once your return is approved in the portal.
  

Refunds

• Refunds are processed within 3 to 5 business days after we receive and verify your returned item.
• Bank processing times may add an additional 3 to 5 business days.

Damaged or Incorrect Items

• Submit a claim through the portal and select “Item arrived damaged or incorrect”.
• Upload photos when prompted.
• These returns are processed at no cost to you.

Non Returnable Items

• Made to order products
• LIMITED products
• Final sale items
• Gift cards
• Used, worn, washed, or altered items

Third Party Purchases

• Items purchased from any retailer other than https://makitagear.com must be returned through the original place of purchase.

Need Help

• For support, contact us at cs@makitagear.com.