FAQ
Categories
Shipping
How are shipping rates determined?
All shipping rates are weight-based and calculated in real time using UPS rates.
How do I track my order?
Tracking details are emailed once your order ships via UPS Ground or expedited service. You can also log into your account and check the “My Orders” page.
What if the item I want is sold out?
Backorders are not available, but most products are restocked regularly. Check back often or contact Customer Service for details on incoming stock.
Can I change or cancel my order after it’s placed?
Because we process orders quickly, changes and cancellations cannot be made once an order is submitted. If you need to update your address, please contact the carrier directly after receiving your tracking number.
Do you ship internationally?
Yes. We offer international shipping via Fedex Connect Plus. Duties, taxes, and brokerage fees are the responsibility of the recipient. See our Shipping & Returns page for details.
Returns
What is your return policy?
We accept returns of unworn, unwashed merchandise within 30 days of purchase for a full refund. Customized items are only returnable if defective.
How do I return a defective or damaged product?
If you receive a defective item, contact Customer Service with photos of the issue. A prepaid shipping label will be provided for the return.
Do you accept exchanges?
We do not process exchanges. Returned items will be refunded to your original payment method, and you may place a new order at your convenience.
General
Do I need to register a new account on the updated site?
Yes. The new platform does not carry over previous account details. Registering for an account allows faster checkout, order tracking, and access to past orders.
What payment methods do you accept?
We accept all major credit cards and other secure payment options available at checkout.
